Scrutiny reviews are in-depth investigations into how MTVH is performing. They are done every year in collaboration with residents.
Three topics are investigated each year – usually a service, process or policy. The Customer Council votes on what topics should be investigated.
How scrutiny reviews work
Scrutiny reviews are done every year, and residents are usually asked to attend between 1 and 3 short sessions in total.
If you are involved in a scrutiny review, you will usually:
- review a selection of documents about a specific topic
- attend meetings with other residents to discuss your feedback
- agree any opportunities for learning or improvement
- contribute to a report with recommend improvements
This report is then shared with MTVH staff and the Customer Council.
Interested in joining?
Register your interest and we’ll let you know when applications are open.
There are other ways to get involved too – including:
- joining a Regional Panel
- taking part in a focus group or completing a survey
- testing our website
2024/2025 scrutiny report
The 3 topics reviewed for the 2024/2025 scrutiny cycle were:
- reporting communal repairs at MTVH
- handling anti-social behaviour at MTVH
- reviewing our annual complaints performance report