Other ways to make a payment
To pay securely over the phone call us on 0203 535 3535 Monday-Friday, 8am-6pm.
You can also call allpay’s automated phone payment service by calling 0330 041 6497 24 hours a day, 7 days a week. You’ll need a credit or debit card and an allpay rent payment card.
Phone payments take 24-48 hours to show up on your account.
Your card provider may charge you a fee if you pay by credit card.
You can also pay online through a secure system called allpay. You’ll need an email address, a debit or credit card and an allpay payment card.
You can get an allpay card by calling us on 0203 535 3535 Monday-Friday, 8am-6pm or emailing firstname.lastname@example.org.
Your card provider may charge you interest if you pay by credit card.
If you have an allpay payment card you can use it in more than 22,000 places, including newsagents, convenience stores and supermarkets. Find your nearest allpay store.
Check your account balance
Ways to check your account balance and get a statement:
Your MTVH Online account
If you have an MTVH Online account, you can view your account balance 24 hours a day, 7 days a week.
You’ll also be able to see recent transactions up until the start of the previous financial year, and print out a statement or save it as a PDF.
Get an account
Call us on 0203 535 3535 Monday-Friday, 8am-6pm to find out your account balance.
If you need a statement, we can send you one by email or post.