We provide buildings insurance to most of our homeowners and shared owners. If MTVH aren’t the freeholder, your property may not be insured through this policy.


Making a claim

The insurance provider is Zurich Municipal. You’ll need to quote the policy number JHA-22S650-0013 when submitting a claim.

If your claim is an emergency, call Zurich on 0800 028 0336 and quote the policy number.

If you need to make a non-emergency insurance claim:

Zurich will confirm whether the insurance covers you for your claim and tell you exactly what to do. They should be in touch within 72 hours.

You will need to pay any excess for insurance claims. Excess is:

  • £500 for water escaping from a tank, apparatus or pipe
  • £350 for all other lines (fire, storm etc)
  • £1,000 for any subsidence claim