As a shared owner, you are a leaseholder (not a tenant) and there’s an agreement between you and MTVH that sets out your rights and obligations in full. We’ve summarised the most important things you need to know below.
Repairs and maintenance
As a shared owner, you’re responsible for any internal maintenance and repairs.
If you live in a house
You may be responsible for the exterior of your building.
If you live in a flat
We are responsible for the exterior of your building and communal areas.
Check your repair responsibilitiesWarranty for new builds
When a new property is built, most issues or ‘snags’ are covered under a warranty, and are the responsibility of the building contractor. During the warranty period, snags will be addressed for free.
Warranty for new buildsBuildings insurance
We provide buildings insurance for the majority of our homes. This cost is included in your service charge.
Buildings insuranceYour service charge and monthly payment
Most residents need to contribute towards the cost of maintaining, repairing and improving their building or estate in the form of a regular service charge. This is outlined in the terms of your agreement with us.
If you are a shared owner and pay us a service charge, we are legally obliged to let know of any major works that are being carried out and ask for your opinion about them before doing anything. This is in accordance with the Section 20 consultation process.
Your monthly payment (or ‘rent’) is for the share of your home that you don’t own.
The easiest way to pay your service charge and monthly payment is online.
Your MTVH Online accountYour payment responsibilities
You are responsible for paying your:
- Monthly payment
- Council Tax
- Utility bills
- TV licence (if you need it)
- Contents insurance (if you want it)
- Service charge (if applicable)
- Mortgage payments (if applicable)
Administration fees
You may need to pay us an administration fee if you want to do something to your home – for example, making home improvements or remortgaging.
Administration fees for shared ownersHaving money concerns?
If you are having difficulty making payments, don’t ignore the issue – we’re here to help.
Money adviceSelling your home
When you’re ready to move on, you can sell your home. Our dedicated shared ownership service, SO Resi, will guide you through the process.
SO Resi guide to selling your homeEWS1
Mortgage lenders often need independent certification that the external walls (cladding) meet the Government’s safety guidance. This certification is called EWS1.
EWS1 informationBuying more shares
You can buy extra shares in your property at any time. This is called staircasing. Buying more shares will reduce your monthly payments. Our dedicated shared ownership service, SO Resi, will guide you through the process.
SO Resi guide to buying more sharesExtending your lease
If you want to extend your lease, our dedicated shared ownership service, SO Resi, will guide you through the process.
SO Resi guide to lease extensionsHome improvements and alterations
There are some changes that you can make to your property without asking us and some that need our permission.
Home improvementsSubletting your home
Under normal circumstances, your lease doesn’t allow you to sublet your shared ownership home.
If you’re experiencing financial difficulty, read our money advice.
Taking in a lodger
You may be able to have a lodger as long as you still live in the property. If you would like to do this, you can contact us
Contact us about taking in a lodgerMarket your shared ownership homes
If you’re a housing association or local council, you can get help marketing your shared ownership homes with SO Resi Partnerships.
Services range from new-scheme marketing intel reports, to premium sales and marketing through to post-completion customer service.
Read more about SO Resi Partnerships