Track your repair

Track the progress of your repair request

The fastest way to check the details of your repair request is using your MTVH Online account. Or you can contact the repairs team.

Change or cancel your appointment

If you need to change or cancel a repair appointment, contact the repairs team as soon as possible.

If your appointment is within 24 hours, you must call us

If your appointment is more than 24 hours away, send us a message:

• From your MTVH Online account
• Using this online enquiry form
• By emailing the repairs team

If you’re out when a contractor arrives

If a contractor comes to your home when you’re out, they’ll leave a calling card to let you know.

If it’s their first visit
The repair will be cancelled and you’ll need to rebook your appointment. To rebook the appointment, request the repair again using your MTVH Online account, or contact the repairs team.

If it’s an ongoing repair
The contractor will leave a calling card, which will tell you how to rebook the appointment.

Contractor did not arrive

If a contractor did not turn up when they were supposed to, you can send us a message using your MTVH Online account or contact the repairs team.

Cancelled repair appointments

Your repair request may have been cancelled because it:

• Is not MTVH’s responsibility. Find out which repairs are our responsibility and which are yours
• Has already been reported
• Is already part of a larger piece of planned work

If you think your repair appointment has been cancelled by mistake, please contact the repairs team.