Repairs
The fastest way to check the details of your repair request is using your MTVH Online account. Or you can contact the repairs team.
If you need to change or cancel a repair appointment, contact the repairs team as soon as possible.
If your appointment is within 24 hours, you must call us
If your appointment is more than 24 hours away, send us a message:
If a contractor comes to your home when you’re out, they’ll leave a calling card to let you know.
If it’s their first visit
The repair will be cancelled and you’ll need to rebook your appointment. To rebook the appointment, request the repair again using your MTVH Online account, or contact the repairs team.
If it’s an ongoing repair
The contractor will leave a calling card, which will tell you how to rebook the appointment.
If a contractor did not turn up when they were supposed to, you can send us a message using your MTVH Online account or contact the repairs team.
Your repair request may have been cancelled because it:
If you think your repair appointment has been cancelled by mistake, please contact the repairs team.
Sign in to your MTVH Online accountGet an account |
Fill in the repairs enquiry form
propertydesk.enquiries@mtvh.co.uk if your home is managed by Metropolitan
repairsteamemails@mtvh.co.uk if your home is managed by TVHA
0203 535 3535 if your home is managed by Metropolitan
0300 456 2929 if your home is managed by TVHA
Our phone lines are busiest 8am-10am Monday to Friday and the Tuesday after a bank holiday weekend. If you can, it’s best to avoid calling then because you may have a long wait for your call to be answered.
Our service standards are to:
If you feel we have not met these standards and you’d like to tell us about problems you’ve had with the repairs process, or a repair that’s been carried out badly, email:
propertydesk.enquiries@mtvh.co.uk if your home is managed by Metropolitan
repairsteamemails@mtvh.co.uk if your home is managed by TVHA
We aim to respond to emails within 2 working days.
If you’re not satisfied with our response, you can make a formal complaint.