Contact us

Report a problem to us if you need to make a complaint, request a repair or if something else isn’t right.

Your rented home

Contact us about your home, like getting a new key or fob or ending your tenancy with us.

Contact us about your rented

Parking and garages

Find out how to get a parking permit, parking space, or a garage. Or let us know if you do not need your garage any more.

Contact us about parking/garages

Information about parking

Apply for a pet

You must get our permission before you can have a pet in your home.

Who can get a pet

Apply for permission to have a pet

Homeowner services

Contact us about services including extending your lease, remortgaging, or making alterations to your property.

Contact us about a homeowner services

Information for homeowners

Information for shared owners

Buying more shares in your shared ownership home (staircasing)

Contact us about buying more shares in your home

How to buy more shares (So Resi)

MTVH Online help

Get help if you’re having problems with your MTVH Online account.

Get help with MTVH Online

Appoint someone to deal with MTVH on your behalf

Tell us if you want someone else to deal with MTVH on your behalf – like paying your rent or requesting repairs.

Appoint someone to deal with MTVH on your behalf

Customer services

Contact our customer services team for any other questions.

Contact customer services

Request a repair

Other ways to get in touch

Your MTVH Online account

  • Request and track repairs
  • Make a payment and check your  balance
  • Update your contact details

Call us

If your home is managed by:

Our phone lines are open Monday to Friday, 8am – 6pm (closed on bank holidays).

Write to us

Metropolitan Thames Valley
The Johnson Building, 77 Hatton Garden
Holborn, London



If you’re a journalist and would like to speak to one of the team please email
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