Not happy with the service we’ve provided?
Make a formal complaint
Report problems with the maintenance of the communal (shared) areas inside or outside your building. For example, your grass has not been cut, or communal areas have not been cleaned.
Report an estate maintenance issue
Report if something’s not right in your neighbourhood. For example, anti-social behaviour or abandoned cars.
Report a neighbourhood problem
Send us a message about your payment arrangements, find out how to make a payment, set up a Direct Debit or what to do if you’re having problems paying your rent.
Talk to us about payments
How to make a payment
Send us a message with any queries about your service charge account.
Send us a message about your home, like getting a new key or fob, getting permission to have a pet, or moving or ending your tenancy with us.
Your rented home
Send us a message about making improvements and alterations to your rented home.
Find out how to get a parking permit, parking space, or a garage. Or let us know if you do not need your garage any more.
Parking and garages
Send us a message about services including Right to Buy, extending your lease, remortgaging, or making alterations to your property.
Send us a message about increasing the share of your home that you own (staircasing) and repay your equity loan.
Buying more shares in your home
Send us a message about selling your home if you’re a shared owner.
Shared owner resales
Get help if you’re having problems with your MTVH Online account.
MTVH Online help
Send us a message about anything else.
Contact customer services
0203 535 3535 Monday to Friday, 8am-6pm if your home is managed by Metropolitan
0300 456 2929 Monday to Friday, 8am-6pm if your home is managed by Thames Valley Housing
Metropolitan Thames Valley
If you’re a journalist and would like to speak to one of the team please email firstname.lastname@example.org
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