Contact us
Report a problem
RepairsTalk to us about the repairs service or what’s happening with a repair that you’ve requested. |
Estate maintenance issuesReport problems with the maintenance of communal (shared) areas around your building. For example cleaning or garden maintenance. |
Problems in your neighbourhoodReport if something’s not right in your neighbourhood. For example, anti-social behaviour or abandoned cars. |
Send us a message
PaymentsSend us a message about your payment arrangements, find out how to make a payment, set up a Direct Debit or what to do if you’re having problems paying your rent. |
Service chargesSend us a message with any queries about your service charge account. |
Your rented homeSend us a message about your home, like getting a new key or fob, getting permission to have a pet, or moving or ending your tenancy with us. |
Home alterations – tenantsSend us a message about making improvements and alterations to your rented home. |
Parking and garagesFind out how to get a parking permit, parking space, or a garage. Or let us know if you do not need your garage any more. |
Homeowner servicesSend us a message about services including Right to Buy, extending your lease, remortgaging, or making alterations to your property. |
Buying more shares in your homeSend us a message about increasing the share of your home that you own (staircasing) and repaying your equity loan. |
Shared owner resalesSend us a message about selling your home if you’re a shared owner. |
Other ways to get in touch
Your MTVH Online account
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Call us0203 535 3535 Monday to Friday, 8am – 6pm if your home is managed by Metropolitan 0300 456 2929 Monday to Friday, 8am – 6pm if your home is managed by Thames Valley Housing |
Write to usMetropolitan Thames Valley |
MediaIf you’re a journalist and would like to speak to one of the team please email communications@mtvh.co.uk For up to date news and information on MTVH follow us on Twitter @MetTVH |
