Contact us
Report a problem
Repairs
Talk to us about the repairs service or what’s happening with a repair that you’ve requested.
Request a new repair
Track a repair
Questions about repairs
Estate maintenance issues
Report problems with the maintenance of the communal (shared) areas inside or outside your building. For example, your grass has not been cut, or communal areas have not been cleaned.
Report an estate maintenance issue
Problems in your neighbourhood
Report if something’s not right in your neighbourhood. For example, anti-social behaviour or abandoned cars.
Report a neighbourhood problem
Send us a message
Payments
Send us a message about your payment arrangements, find out how to make a payment, set up a Direct Debit or what to do if you’re having problems paying your rent.
Talk to us about payments
How to make a payment
Service charges
Send us a message with any queries about your service charge account.
Service charges
Your rented home
Send us a message about your home, like getting a new key or fob, getting permission to have a pet, or moving or ending your tenancy with us.
Your rented home
Home alterations – tenants
Send us a message about making improvements and alterations to your rented home.
Home alterations
Parking and garages
Find out how to get a parking permit, parking space, or a garage. Or let us know if you do not need your garage any more.
Parking and garages
Homeowner services
Send us a message about services including Right to Buy, extending your lease, remortgaging, or making alterations to your property.
Homeowner services
Buying more shares in your home
Send us a message about increasing the share of your home that you own (staircasing) and repay your equity loan.
Buying more shares in your home
Shared owner resales
Send us a message about selling your home if you’re a shared owner.
Shared owner resales
Other ways to get in touch
Your MTVH Online account
- Request and track repairs
- Make a payment and check your balance
- Update your contact details
Call us
0203 535 3535 Monday to Friday, 8am – 6pm if your home is managed by Metropolitan
0300 456 2929 Monday to Friday, 8am – 6pm if your home is managed by Thames Valley Housing
Write to us
Metropolitan Thames Valley
Waterfront House
Technology Drive
Beeston
NG9 1LA
Media
If you’re a journalist and would like to speak to one of the team please email communications@mtvh.co.uk
This inbox is monitored regularly. We’ll get back to you as soon as possible during office hours.
For up to date news and information on MTVH follow us on Twitter @MetTVH
