Contact us

Report a problem



Talk to us about the repairs service or what’s happening with a repair that you’ve requested.

Request a new repair
Track a repair

Questions about repairs



Not happy with the service we’ve provided?

Make a formal complaint


Estate maintenance issues

Report problems with the maintenance of communal (shared) areas around your building. For example cleaning or garden maintenance.

Report estate maintenance


Problems in your neighbourhood

Report if something’s not right in your neighbourhood. For example, anti-social behaviour or abandoned cars.

Report a neighbourhood problem

Send us a message



Send us a message about your payment arrangements, find out how to make a payment, set up a Direct Debit or what to do if you’re having problems paying your rent.

Talk to us about payments
How to make a payment


Service charges

Send us a message with any queries about your service charge account.

Service charges


Your rented home

Send us a message about your home, like getting a new key or fob, getting permission to have a pet, or moving or ending your tenancy with us.

Your rented home


Home alterations – tenants

Send us a message about making improvements and alterations to your rented home.

Home alterations


Parking and garages

Find out how to get a parking permit, parking space, or a garage. Or let us know if you do not need your garage any more.

Parking and garages


Homeowner services

Send us a message about services including Right to Buy, extending your lease, remortgaging, or making alterations to your property.

Homeowner services


Buying more shares in your home

Send us a message about increasing the share of your home that you own (staircasing) and repaying your equity loan.

Buying more shares in your home


Shared owner resales

Send us a message about selling your home if you’re a shared owner.

Shared owner resales


MTVH Online help

Get help if you’re having problems with your MTVH Online account.

MTVH Online help


Customer services

Send us a message about anything else.

Contact customer services

Other ways to get in touch


Your MTVH Online account

  • Request and track repairs
  • Make a payment and check your  balance
  • Update your contact details


Call us

0203 535 3535 Monday to Friday, 8am – 6pm if your home is managed by Metropolitan

0300 456 2929 Monday to Friday, 8am – 6pm if your home is managed by Thames Valley Housing


Write to us

Metropolitan Thames Valley
Waterfront House
Technology Drive



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