Contact us

Report a problem

 

Repairs

Talk to us about the repairs service or what’s happening with a repair that you’ve requested.
Request a new repair
Track a repair

Questions about repairs

 

Complaints

Not happy with the service we’ve provided?
Make a formal complaint

 

Estate maintenance issues

Report problems with the maintenance of the communal (shared) areas inside or outside your building. For example, your grass has not been cut, or communal areas have not been cleaned.
Report an estate maintenance issue

 

Problems in your neighbourhood

Report if something’s not right in your neighbourhood. For example, anti-social behaviour or abandoned cars.
Report a neighbourhood problem

Send us a message

 

Payments

Send us a message about your payment arrangements, find out how to make a payment, set up a Direct Debit or what to do if you’re having problems paying your rent.
Talk to us about payments
How to make a payment

 

Service charges

Send us a message with any queries about your service charge account.
Service charges

 

Your rented home

Send us a message about your home, like getting a new key or fob, getting permission to have a pet, or moving or ending your tenancy with us.
Your rented home

 

Home alterations – tenants

Send us a message about making improvements and alterations to your rented home.
Home alterations

 

Parking and garages

Find out how to get a parking permit, parking space, or a garage. Or let us know if you do not need your garage any more.
Parking and garages

 

Homeowner services

Send us a message about services including Right to Buy, extending your lease, remortgaging, or making alterations to your property.
Homeowner services

 

Buying more shares in your home

Send us a message about increasing the share of your home that you own (staircasing) and repay your equity loan.
Buying more shares in your home

 

Shared owner resales

Send us a message about selling your home if you’re a shared owner.
Shared owner resales

 

 

MTVH Online help

Get help if you’re having problems with your MTVH Online account.
MTVH Online help

 

Customer services

Send us a message about anything else.
Contact customer services

Other ways to get in touch

 

Your MTVH Online account

  • Request and track repairs
  • Make a payment and check your  balance
  • Update your contact details

 

 

Call us

0203 535 3535 Monday to Friday, 8am-6pm if your home is managed by Metropolitan

0300 456 2929 Monday to Friday, 8am-6pm if your home is managed by Thames Valley Housing

 

Write to us

Metropolitan Thames Valley
Waterfront House
Technology Drive
Beeston
NG9 1LA

 

Media

If you’re a journalist and would like to speak to one of the team please email communications@mtvh.co.uk

This inbox is monitored regularly. We’ll get back to you as soon as possible during office hours.

For up to date news and information on MTVH follow us on Twitter @MetTVH