Repairs
We’ll repair:
You’re responsible for:
We’ll repair:
You’re responsible for:
We’ll repair:
You’re responsible for:
If floor coverings you’ve bought need to be removed then put back to allow for repairs, you must arrange and pay for them to be removed and refitted.
We’ll repair:
We’ll repair:
We’ll treat communal areas for pests, for example pigeons, rats or insects. We’ll also treat the surrounding flats if we need to.
We’ll repair:
You should confirm that you have checked that your appliances are not causing the leak before we send a plumber to investigate. If it becomes apparent that it is the appliance that has caused the leak, then we may bill you for the costs of the repair.
You’re responsible for:
We’ll repair:
You’re responsible for:
We’ll repair:
We’ll repair:
If you live in a flat, we’ll repair the structure and outside of your home:
You’re responsible for repairing and maintaining the inside of your home:
If you live in a house, you’re responsible for any maintenance and repairs to the inside and outside of your home.
This is not a list of every possible repair. Sometimes, responsibility for a repair will depend on the kind of tenancy you have and may be different from what’s on these lists. Check your tenancy agreement to see if you have any specific repair responsibilities.
Have a repair that’s our responsibility? |
We may deal more urgently with some repairs for vulnerable residents. Examples of residents who might be vulnerable includes (but are not limited to) people who have:
Call us you have support needs we should take into account when we’re arranging your repair:
0203 535 3535 if your home is managed by Metropolitan
0300 456 2929 if your home is managed by TVHA