Emergency repairs

You must call us if it’s an emergency

Don’t report emergencies online – we won’t be able to respond quickly enough.

Call us on:

Lines are open 24 hours a day, 7 days a week. Someone must be at the property when we arrive to let us in to make the repair.

If you smell gas

Call Cadent Gas on 0800 111 999. Call us after Cadent have come to your home and let us know what they said.

What do we consider an emergency?

These are problems that could be a health or safety risk to you, or seriously damage your home if they’re not dealt with quickly.

For example:

  • Burst pipes
  • Total loss of heating
  • Total loss of electric power supply

How long will it take to resolve?

We respond to emergency repairs within 24 hours of putting them on our system. If we cannot fix the issue right away, we’ll make the situation safe and arrange another appointment so we can finish the repair

If you need extra support

We may deal more urgently with some repairs for vulnerable residents. Examples of residents who might be vulnerable includes (but are not limited to) people who have:

  • Learning disabilities
  • Served time in prison
  • Mental health problems
  • A physical disability or impairment

Call us if you have support needs we should take into account:

0203 535 3535 if your home is managed by Metropolitan
0300 456 2929 if your home is managed by TVHA


If it's not an emergency