Emergency repairs

These are problems that could be a health or safety risk to you, or seriously damage your home if they’re not dealt with quickly.


To report emergencies like:

  • Burst pipes
  • Total loss of heating
  • Total loss of electric power supply

Request emergency repairs 24 hours a day, 7 days a week on:

0203 535 3535 if you are a Metropolitan resident

0300 456 2929 if you are a TVHA resident

Someone must be at the property when we arrive to let us in to make the repair.

Do not use MTVH Online if you need an emergency repair.


To report a gas leak

If you smell gas contact Cadent Gas, on 0800 111 999 immediately.

Call us after Cadent have come to your home and let us know what they said.

How long will it take to resolve?

We respond to emergency repairs within 24 hours of putting them on our system. If we cannot fix the issue right away, we’ll make the situation safe and arrange another appointment so we can finish the repair

If you need extra support

We may deal more urgently with some repairs for vulnerable residents. Examples of residents who might be vulnerable includes (but are not limited to) people who have:

  • Learning disabilities
  • Served time in prison
  • Mental health problems
  • A physical disability or impairment

Call us if you have support needs we should take into account:

0203 535 3535 if your home is managed by Metropolitan
0300 456 2929 if your home is managed by TVHA


If it's not an emergency