This information is for residents living in buildings covered by the Government’s Building Safety Act 2022.
This applies if your building:
- is at least 18 metres tall, or
- has seven or more storeys
Our building safety commitments
MTVH is responsible for designing, maintaining and managing your building so everyone has a safe, decent home and can live well.
This requires us to protect residents from risks such as fire, structural failure, and other hazards that could affect their health and safety.
Find safety information for your high-rise building
We publish building safety information for every high-rise building.
Search your building name to find:
- Your safety information guide
- Your Resident Engagement Strategy
- Your building website that covers your evacuation strategy and holds key documents like EWS1
How we include you in building safety decisions
Residents play an important role in building safety. MTVH will clearly explain building safety risks and decisions and give residents opportunities to ask questions and share feedback.
Have your say and feedback through consultations, focus groups, surveys and walkabouts.
We encourage residents to:
- Nominate a building safety representative if interested
- Raise safety concerns
- Attend building safety meetings or online forums
Get involved and share your voice with us
Your building safety Resident Engagement Strategy
Your strategy document explains how we manage safety risks in high-rise buildings and involve residents and homeowners.
It sets out how we will:
- Keep you informed about building safety
- Involve you in decisions about your building
- Make sure your views shape safety decisions
Search for your building and find your Resident Engagement Strategy
Keeping your home safe from fire
Tips and advice on how to keep your building safe from fire hazards.
Repairs and alterations
You can request repairs online or by phone, including for shared areas in your building.
If you’re altering or making improvements to your home, you may need our permission. Contact us online to check:
EWS1 forms
Mortgage lenders may need evidence that the external walls (cladding) meet the Government’s safety guidance. This certification is called an EWS1 form, find more information about EWS1 forms.
If your building doesn’t have a EWS1 form you can request one.
Questions about your building
If you have any queries about fire and building safety, including fire doors, evacuations plans and structural building safety concerns.
Building safety policy
Our policy provides more information about how we work and the standards we hold ourselves to.