But if you request a communal repair, you don’t need to be there when it’s being fixed.
They’ll let you know if another visit is needed.
Any questions? Fill in the repairs enquiry form.
Our service standards are to:
If you feel we have not met these standards and you’d like to tell us about problems you’ve had with the repairs process, or a repair that’s been carried out badly, email:
We aim to respond to emails within 2 working days.
If you’re not satisfied with our response, you can make a formal complaint.