This is a step-by-step guide to what happens when you request a repair.

Find out what we’re doing to keep everyone safe when we’re carrying out repairs during the coronavirus pandemic.

Step 1:
Check whether it’s our responsibility

Step 2:
Tell us about your repair

Step 3:
You’ll get an appointment

But if you request  a communal repair, you don’t need to be there when it’s being fixed.


Step 4:
A contractor will carry out the repair

They’ll let you know if another visit is needed.

Any questions? Fill in the repairs enquiry form.

Not satisfied with the service you received?

Our service standards are to:

  • Carry out work to a good standard
  • Be quick and reliable
  • Let you know what’s happening and when
  • Be considerate of the fact that we’re working in your home
  • Be clear about what you can expect from us


If you feel we have not met these standards and you’d like to tell us about problems you’ve had with the repairs process, or a repair that’s been carried out badly, email:

We aim to respond to emails within 2 working days.

If you’re not satisfied with our response, you can make a formal complaint.