We believe everyone should have a decent home and the chance to live well

Repairs

Request a new repair

Track a repair

Repair responsibilities

Emergency repairs

Payments

Make a payment

Check your balance

Direct debits

Get in touch

Share your voice

Help with money and bills

Your MTVH Online account is the quickest and easiest way to:

Make a payment

Make a secure payment when it's convenient for you and check your balance 24 hours a day.

Request and track repairs

It's the fastest way to ask for and track a non-emergency repair for your home or communal area.

View your requests

See all of your online requests in one place and check the status of ongoing requests.

Update your details

Let us know if any of the information we have about you has changed so that we know the best way to contact you.

Get an account

Recent announcements

10 March 2026

Young residents set six recommendations for youth voice

Partnership for Young London has launched a new impact report and video showing how young residents are using peer research to help housing providers embed youth voice in decisions that shape services, neighbourhoods and housing futures.

6 March 2026

Video calls now helping us diagnose repairs faster

We’re now using secure video calls to help diagnose some repairs faster. Residents can show the issue in real time, helping MTVH book the right appointment sooner and improve the overall repair experience.

18 February 2026

Winter Resident Bulletin out now

Our Winter Resident Bulletin is now available. Discover the latest updates on how we’re strengthening building safety, the actions we’re taking based on your feedback, and practical guidance to help keep you and your home safe this winter.