Keeping safe in your home

Fire safety advice

How to protect your home from fire and what to do in an emergency.

General fire safety advice


  • test your fire alarms regularly
  • keep portable heaters clear of curtains and furniture
  • empty the filter of your tumble dryer regularly (if you have one)
  • report any damage to us straight away


If you live in a flat

Fire doors

Fire doors create a barrier from fire and toxic smoke. They’re in place to keep you safe.
We’re responsible for fire doors in your building, including ones in communal areas.

Read more about fire doors on the London Fire Brigade website.

Check your fire door regularly to make sure it’s working properly. Do not alter your fire door. If it’s damaged, report it to us.


You must not:

  • use barbecues on your balcony
  • store flammable or hazardous materials – like gas cylinders
  • modify your balcony or install screening or netting

Keep balconies clutter free. If you smoke, do not discard cigarettes on or over the balcony – use an ashtray.

If there’s a fire in your block of flats

Follow your building’s evacuation plan. It tells you what to do if there’s a fire.

There are two types of evacuation plan: ‘stay put’ or ‘full evacuation’. A sign in the front entrance of your building will explain which type of plan is used in your building.

Read the ‘stay put’ plan (PDF)

Read the ‘full evacuation’ plan (PDF)

Contact us

Get in touch if you have any questions about fire safety in your home.

Contact us about fire safety

You can also request a repair for your home.