When a new property is built, any issues or ‘snags’ are covered under a warranty, and are the responsibility of the building contractor to address. During the warranty period, this will be done free of charge. Our New Homes Services Team is here to help you ensure any issues are resolved.
A newly built home has a 12 month warranty period. This starts on the date the building was handed over to MTVH from the building contractor. During the 12 month period, our team will take responsibility for defects that arise in your new home.
Find the period start date in your Home User Guide. The start date may not be the same as your move-in date.
From years two to ten, your warranty provider (details in your Home User Guide) will take over. They will help you with further defect queries you may have.
What is covered under warranty?
When an issue with the workmanship, or materials or systems used in building a property results in the failure of a component part of a building or structure which causes damage to the property, it is covered under warranty.
Let us know as soon as you identify, so that it can be addressed as soon as possible.
Some of examples of what is covered: