Repairs
Before you request a repair, please check that it’s our responsibility.The easiest and fastest way to request a repair is using your MTVH Online account. Find out what you can do with an account |
Don’t have an MTVH Online account? There are other ways to request a repair.
Repairs are carried out Monday to Friday, 8am – 5pm. We aim to complete them within 28 days of them being put onto our system.
To request a repair for someone else, use their MTVH Online account if they’ve given you access. Or use one of the other ways to request a repair.
As well as letting us know who you are, you’ll also need to give us this information about the person who needs the repair:
Request a repair with your MTVH Online account |
Having all the details of your repair request means we can send out the right contractor, at a time that’s convenient for you.
It also helps us deal with your request as quickly as possible.
You should include the following information in your email:
We’ll contact you to confirm your repair appointment. We aim to do this within 2 working days.
We’ll tell you what we’re going to do and how soon the repair will be done.
We’ll also send you a short satisfaction survey afterwards so you can tell us how we did.
Our phone lines are busiest 8am-10am Monday to Friday and the Tuesday after a bank holiday weekend. If you can, it’s best to avoid calling then because you may have a long wait for your call to be answered.
You can write to us at:
Property Department
Metropolitan Thames Valley
Waterfront House
Technology Drive
Beeston
NG9 1LA
You should include the following information in your letter:
Contacting us by post means it will take longer for us to deal with your repair.