Before you request a repair, please check that it’s our responsibility.
The easiest and fastest way to request a repair is using your MTVH Online account. Find out what you can do with an account
Don’t have an MTVH Online account? There are other ways to request a repair.
Repairs are carried out between 8am and 5pm Monday to Friday. We aim to complete them within 28 days of them being put onto our system.
Request a repair with your MTVH Online account
Get an account
Having all the details of your repair request means we can send out the right contractor, at a time that’s convenient for you.
It also helps us deal with your request as quickly as possible.
You should include the following information in your email:
We’ll contact you to confirm your repair appointment. We aim to do this within 2 working days.
We’ll tell you what we’re going to do and how soon the repair will be done.
We’ll also send you a short satisfaction survey afterwards so you can tell us how we did.
Our phone lines are busiest 8am-10am Monday to Friday and the Tuesday after a bank holiday weekend. If you can, it’s best to avoid calling then because you may have a long wait for your call to be answered.
You can write to us at:
Metropolitan Thames Valley
You should include the following information in your letter:
Contacting us by post means it will take longer for us to deal with your repair.