Your Feedback

At MVTH, we are keen to deliver the best possible service to our customers.  To help us with this, we are working with a market research company called IFF Research, who are an independent market research agency with over 55 years’ experience of helping the public, private and voluntary sector make better decisions. Most importantly, they specialise in helping social housing providers collect actionable and robust customer insight to optimise the experience for social housing customers.

IFF may contact you to find out what you think of us. They will ask questions around how you think we are doing as a landlord or about the services we provide you. If you get a call, it will be from 0800 077 3572.

Taking part in the survey is completely voluntary, and we do encourage you to give us your feedback so that we can use the results to improve the services we provide. In accordance with EU legislation for data protection, the responses from the survey will not be shared with any other organisation or used for marketing purposes.  The responses are treated in the strictest of confidence and IFF Research is a member of the Market Research Society, so they are bound under a strict code of conduct.

If you’d prefer to not take part in our surveys, please just let us know by emailing contactus@metropolitan.org.uk or calling 020 3535 3535.