This page offers information and practical assistance and puts you in touch with specialist support organisations who can help.
If you or someone else is in immediate danger please call 999 and ask for the police. Silent calls will work if you are not safe to speak – use the Silent Solution system and call 999 and then press 55 when prompted.
If you can’t use a voice phone, you can register with the police text service – text REGISTER to 999. You will get a text which tells you what to do next. Do this when it is safe so you can text when you are in danger. Find out more about emergency SMS.
What is Domestic Abuse?
Domestic abuse is when a family member (e.g. your partner, ex, spouse, ex-spouse, adult daughter / son) causes you harm. The abuse could be of different types – physical, sexual, financial, emotional and psychological. Acts of domestic abuse including violence against a person, rape and sexual assault, coercive control, harassment, stalking and forced marriage are all illegal. Domestic abuse can affect anyone, of any age, gender, ethnicity, sexuality and living in any neighbourhood.
You may feel frightened and ashamed. You may feel isolated from family and friends. Domestic abuse is not your fault. You are not alone. Help is available to anyone who needs it.
Safety Planning: if you are unsafe in your home
Create a safety plan that you and your children know and can use to get help:
How to help your neighbour if you overhear violent domestic abuse
If you are worried that a neighbour may be experiencing domestic violence or abuse, think about reporting it to the police. Your neighbour may need your help to prevent harm and keep them safe, so it’s important to know what to do.
You can report anonymously. Contact Crimestoppers online at https://crimestoppers-uk.org/ or phone 0800 555111. Your neighbour will not know who has reported.
If you think it is an emergency, phone 999.
If it is not an emergency you can report direct to the police at https://www.reportingcrime.uk/ or by phoning 101.
Help a friend or a relative
It can be difficult to know how to support someone who you suspect is experiencing domestic abuse. Equation have released helpful guidance on what to say if you think a friend or relative is experiencing domestic abuse
Help and Information
The Hestia’s Bright Sky App (if safe to do so) is free to download on mobile phones.
The Hestia app covers:
Available in: English, Urdu, Punjabi and Polish.
If you are not in immediate danger, please call one of the following helplines:
England: Freephone 24 hour National Domestic Abuse Helpline:
0808 2000 247 (run by Refuge)
Men’s Advice Line: 0808 801 0327
Respect helpline: 0808 802 4040 (for anyone worried that they may be harming someone else)
Galop: 0800 999 5428 (national helpline for lesbian, gay, bisexual and trans people experiencing domestic abuse)
Forced Marriage Unit: 0207 008 0151
Paladin – National Stalking Advocacy Service: 020 3866 4107
Citizens Advice National Helpline: 03444 111 444. You can also contact your local office by phone, email and some provide a web service. Check your local office website for the most up to date information on contact details.
If you suspect that an abuser is monitoring your internet usage, find out how to hide your browser history.
Where telephone support is not safe
Women’s Aid have online services to support victim/survivors.
Contact us at MTVH 0203 535 3535
If you have any questions regarding your housing needs we can offer confidential advice and, if appropriate, a referral to partnering agencies. Information will not be shared with third parties without your consent unless we believe there is significant risk of harm to a child or vulnerable adult.