Empowering Futures

The Empowering Futures team’s aim is to empower residents and communities to be able to live well by making it our core purpose to address the things that matter to them most.

We aim to work holistically with our residents, so that we can impact not only on their current quality of life, but give them a platform from which they can make and implement longer term decisions for themselves and their local community.

The Empowering Futures team can help with:

  • help and support you may need
  • support you to develop skills so you can manage a tenancy
  • help you set up home
  • give advice on benefits and how to maximise your income
  • give advice on accessing furniture
  • give advice that can help you stay in your tenancy
  • provide advice on budgeting
  • provide advice on debt and reducing fuel costs
  • can help you to live independently
  • look at all of your problems and help you deal with them
  • work with other agencies to help and support you
  • help you look at your future plans and aspirations

The sections below provide further information about support we may be able to provide and other useful organisations.

You can contact the Empowering Futures team by emailing: communitysupport@mtvh.co.uk.

If you are a resident and need confidential, one to one support, our Empowering Futures team can support you to address the issues that may be keeping you up at night.

Among other issues, our team can support with:

  • Employment, apprenticeships, training and work experience opportunities
  • Funding to help address immediate problems that are in the way of your ambitions
  • Support to improve mental and physical wellbeing
  • Support with debt and money management
  • Support with addressing rent arrears and managing tenancies

Our Regional Community Coordinators are present across all our regions to address community concerns, which could be issues around:

  • Violence affecting young people
  • Events and activities to build community cohesion
  • Reducing inequalities faced by communities
  • Improving educational outcomes for young people

If you need support for you or someone in your household, or are interested in discussing some work for the wider community, please contact us on: Communitysupport@mtvh.co.uk

If you are a charitable organisation or a community group serving communities where MTVH has housing and are interested in partnering with our Empowering Futures team, or need support with funding to enhance services to our communities, please get in touch so we can explore how we can support the work you do.

We are particularly interested in partnering with organisations addressing the themes below;

  • Social mobility, future of work and employability
  • Crises preparedness
  • Mental wellbeing and isolation
  • Young people (voice, opportunity, perception)
  • Community safety and engagement (voice, engagement, volunteering)
  • Digital connectivity (access to internet, skills, equipment)

If you want to work with us, please contact us on Communitysupport@mtvh.co.uk

Our community centres provide great facilities at affordable prices in a range of locations.

In light of the ongoing challenges presented by the Covid-19 Pandemic, our Community Centres are offering restricted activities.

For more information on, please contact the Regional Manager for your area:

I’m worried about debts and other money worries

Money worries?

If you’re struggling with rent arrears, are being contacted by creditors or have received a letter from bailiffs, don’t panic.

Access free, independent advice on a wide range of money worries with Stepchange Debt Charity. Offering advice by phone and online, Stepchange Debt Charity provide independent and impartial advice on how to manage debts.

Why this is helpful:

Stepchange Debt Charity offers free and confidential advice that is regulated by the Financial Conduct Authority (FCA). The team of debt experts help 635,000 people a year to deal with their debt problems. With 25 years’ experience, you can be confident that they can provide the advice and support you need to achieve long-term financial control.

Hundreds of thousands of people seek help with StepChange every year. Some are at crisis point and many don’t see a way out. They help people to find a way out of their debt problems. They help people to make sense of their finances. They don’t judge people, they just provide the support, guidance and solutions that are needed to deal with debt. Whatever the situation they’ll look for practical solutions that make their clients’ lives better.

Ready to talk?

Whatever your money worries are, Stepchange Debt Charity can help.

Talk to a member of the team today via phone, email, WhatsApp or live chat – by visiting this website. You can also call on 0800 138 1111.

 

I want to know more about managing my money

The Money Advice Service is an independent service, set up by government to help people make the most of their money, they give free, unbiased money advice to everyone across the UK – online, over the phone and webchat.

You can use their Web Chat service, contact them via WhatsApp (+44 7701 342744), or call them on 0800 138 7777. To get started with a budgeting tool straight away, visit the Money Advice Services budget planner.

Still can’t find the help you need? Our team of Resident Connectors know life can be hard at times and are here to help. We can put you in touch with the right people at the right time. If you are ready to talk to someone contact us today on by emailing communitysupport@mtvh.co.uk.

Earn money, save money and make your money work for you

We can show you ways to earn more, negotiate your bills down, get cash back on purchases and do more with your money.

Find out:

  • How to negotiate your bills down, sometimes by half!
  • How to gain access to an app to create and stick to a budget
  • Tips and tricks to reduce your daily spending

To get started, contact us by emailing communitysupport@mtvh.co.uk.

 

I need a bank account

When you want to get a new bank account, there are a number of things you need to think about. Find information here about the main types of bank account there are, and what you can use them for.

Still can’t find the help you need? We can offer free direct and immediate access to independent debt advice and support over the phone and by email through our partner Stepchange Debt Charity.

 

Victim of fraud or scams

When you use your bank account, bank card or cheque book, you need to make sure your information and identity is secure. This will help to protect you from fraud

You can find out how to keep your financial and personal details secure, and what to do if there is a problem by clicking 

Identity theft is where someone you don’t know gets hold of your personal details, PIN number, telephone or internet banking security details and uses them to access your account. Action Fraud.

 

Save, borrow and bank

Avoid high cost credit all year round

We have partnered with London Plus Credit Union, a financial co-operative which provides savings, debit cards, responsible lending and a range of financial services to its members.

We know that Christmas, birthdays and other times puts pressure on household budgets. Building up savings for expenses like this can be difficult, however LPCU members can save at an affordable level be it £1 or £100 to have a little pot for a rainy day or for something in the future.

If you join the Credit Union, you may also be able to borrow small amounts that you can afford; interest rates are comparatively low and there are no penalties for paying money back early. We know that sometimes you may need a little extra to tide you over and credit union may be something to consider.

This service is available to all MTVH residents, for more info and how to join the credit union, please visit www.londonpluscu.co.uk

If you would like to talk to someone about any money worries, you can also contact our Empowering Futures team who can explore all your options including maximising your income, reducing expenses, grants and access specialist support including help to get a job. Email us on communitysupport@mtvh.co.uk

Want to get into work, lost a job or want improve your job prospects?

Need to talk to someone? Our team of Resident Connectors can connect you to the right organisations who can help to find a job, increase your hours and income, start a business, and improve your confidence as well as gaining qualifications.

We have our Love London Working team who work with MTVH residents across London to reach your goals. They can support you in your home, over the telephone or another convenient location.

Some examples of what they can do to help:

  • CV writing and interview techniques
  • Job searching/applications
  • Apprenticeships
  • Voluntary work/work experience
  • Education and training – Are you looking to change career?
  • In work support – Do you want to develop your career?

If this sounds like something you are interested in, contact us by emailing communitysupport@mtvh.co.uk.

 

I’m being made redundant

Think you may become redundant? To find out what your rights are and what procedures must be followed click here.

You can use the Government’s online calculator by clicking here to see how much statutory redundancy pay you can get. It’s based on age, weekly pay and number of years in the job.

 

I’ve been dismissed from work

  • If you have lost your job as a result of the coronavirus outbreak, please see our coronavirus information page for advice and support on this.
  • Dismissal or being sacked may be fair or unfair depending on the circumstances. The information on this link will help you work out what to do next.
  • I want to talk to someone. ACAS (Advisory, Conciliation and Arbitration Service) covers all aspects of employment and dispute resolution. Call the free and confidential helpline on 0300 123 1100. The ACAS website also has a wealth of information on all aspects of employment.
  • Need more help? Our experts can help you to find a job, increase your hours/income, start a business, and improve your confidence as well as gaining qualifications.

 

I have a job but need to earn more money

See our debt pages for more information or contact us to talk to one our Resident Connectors who can work with you to find all available options for you.

Feeling low, stressed or anxious?

We all struggle with our mental health at times, and we all need support. Talking it through can help and it’s important that you know you are not alone. Your mental health is equally as important as your physical health.

We work with the mental health charity Mind and Togetherall. They provide a free confidential service offering you support and guidance by phone, text, or digitally. This is an anonymous mental health service for people over 16, providing a 24/7 support network, professionally moderated online peer support, and self-management resources.

If you feel that this could be beneficial to you or a close friend or family member, please click here or contact us, so we can refer you.

 

Want to get out and meet new people?

We work with the Royal Voluntary Service to support you with 10 weeks of befriending calls. You can benefit from three weekly calls for up to an hour. Please contact us for more information and referrals.

Nottingham Forest Community Trust have also expanded their activities under the campaign ‘Let’s Tackle Loneliness Together’ to help you with befriending calls if you live in Nottingham and Nottinghamshire. Please contact us for more information and referrals.

There are a number of national befriending organisations. To help you find one in your area, visit the Befriending Network’s website

 

Still can’t find the help you need? Our Resident Connectors are here to help. We can put you in touch with the right people at the right time. Contact us now by emailing communitysupport@mtvh.co.uk. 

Domestic abuse (also sometimes called domestic violence) is a pattern of abusing and controlling behaviour which often escalates over time.  It is more common than people think; it can happen between partners and within families.

For more information and support please https://www.nhs.uk/live-well/healthy-body/getting-help-for-domestic-violence/

If you are worried about your own personal safety, or the safety of another family member during coronavirus isolation, you can get advice and support from the National Domestic Abuse Helpline on 0808 2000 247 or visit their website nationaldahelpline.org.uk.

Our website also gives details of advice and support services.

Bright Sky is an app that provides support and information for anyone experiencing domestic abuse, or someone concerned about a friend or family member. The app is also available for use by employers and service providers.

In an emergency situation, or if you think there is a risk of violence to you or someone else, do not hesitate to dial 999 and ask for the police.

There are a number of online guides available to help you learn more about operating different digital devices.

If you already know the basics of using a web browser, a search on the internet can help you enhance your digital skills.

If you don’t know how to use a web browser, take a look at this handy guide to get started.

There are some simple guides that you can access by clicking the links below, which explain how to use equipment:

 

Skills Toolkit

The Department for Education has launched The Skills Toolkit, which allows adults to access free, high quality online courses whilst at home. The Skills Toolkit is available to everyone and consists of digital and numeracy courses, ranging from basic to more advanced levels.

Scared of technology? Struggling to get online? Are you getting the most out of the internet?

MTVH customers can apply for FREE digital skills support delivered by our partner ‘We Are Digital’. This telephone support service is tailored for MTVH customers who find it difficult to get to local digital courses and training.

Doing more online can be a great way of becoming more independent:

  • Keeping in touch with friends and family.
  • Shopping online and having them delivered to your door.
  • Getting up-to-date information and news on the internet.

We can arrange for an experienced tutor to give you a call. They can help you develop skills such as using email, online shopping, using social media and staying safe online. Please contact us so we can get you connected.

If you are in need of digital equipment or devices to enable you to get online, we will be able to help you get this through one of our Make it Happen Grants. Contact us for more information

 

Phone and Broadband

Make sure that you are getting the cheapest phone and broadband deals by comparing deals.  Our partner, Pocket Power can help to find you the best deals to keep your bills low and affordable.  Contact us for a referral

Stay safe online

When you’re online you should never give out any personal information to people you do not know – no matter who you think you’re talking to. There are some great tips on the BBC Webwise:

  • It is vital to have good antivirus software, to keep it up-to-date and to run virus scans frequently
  • Use a firewall
  • Keep your Wi-Fi network secure with strong password protection
  • Do not click on questionable links
  • Do not download potentially dangerous files or programs

These are trusted websites where you can find out more about internet safety:

  • Met Police – Factual information about the internet and the law and some really helpful information aimed at teenagers can be found here.
  • Kid Smart – Top tips for helping you keep your children safe online can be found here.

Find out what you can claim

Visit the Turn2Us website to use their online benefit checker here, and enter your details to get a free and anonymous calculation of what you could be entitles to entitled.

For more information on benefits, visit the Citizens Advice website on their information pages.

Still can’t find the help you need? Our dedicated Resident Connectors are here to help. We can help you with your benefit questions and if needed connect you to specialist organisations if you need further help.

 

My benefits are changing to Universal Credit

Universal Credit replaces 6 ‘means-tested’ benefits – these are benefits you can get if your income and savings are below a certain level. Visit https://www.gov.uk/universal-credit for more information

It can take up to five weeks to receive your first Universal Credit payment so try and apply for Universal Credit as soon as you are eligible.

Claim Universal Credit now.

Still have questions? Our Resident Connectors can help you with any questions about benefits, contact us today on communitysupport@mtvh.co.uk.

 

My benefits have stopped, what can I do?

If you are receiving Universal Credit you could be sanctioned if the Jobcentre Plus believes that you haven’t followed your claimant commitment or the activities required. This process, including how to challenge a sanction is explained here.

 

I have to repay overpaid benefits

You may have been contacted by your benefit office because they think you are being paid more benefit than you should be getting. Click here for more information on what to do if this happens.

Still have questions? Our Resident Connectors can put you in touch with the right people at the right time. Contact us today on communitysupport@mtvh.co.uk.

 

Need legal advice? What are your rights?

Use the Law Society’s quick search to find a local solicitor. Before agreeing to see a solicitor you should check about any costs that you will be taking on.

For more information on getting legal advice click here.

Our number one priority as we respond to the coronavirus (Covid-19) is the safety and wellbeing of our customers, particularly older people and those who may be most at risk.

If you are experiencing financial difficulty, have concerns about the wellbeing of yourself or your family, or if you are aware of a resident who is struggling to receive support whilst self-isolating, please get in touch and someone will call or e-mail you back to explain how we can help.

You can out more about the support we can provide and the latest updates on our services here.