Report a problem to us if you need to make a complaint, request a repair or if something else isn’t right.
How to contact us
Your rented home
Contact us about your home, like getting a new key or fob or ending your tenancy with us.
Parking and garages
Find out how to get a parking permit, parking space, or a garage. Or let us know if you do not need your garage any more.
Apply for a pet
You must get our permission before you can have a pet in your home.
Homeowner services
Contact us about services including extending your lease, remortgaging, or making alterations to your property.
Buying more shares in your shared ownership home (staircasing)
MTVH Online help
Get help if you’re having problems with your MTVH Online account.
Appoint someone to deal with MTVH on your behalf
Tell us if you want someone else to deal with MTVH on your behalf – like paying your rent or requesting repairs.
Customer services
Contact our customer services team for any other questions.
Translations
We provide:
- Interpretation, including British Sign Language
- Language translation
- Braille and large print
Other ways to get in touch
Your MTVH Online account
- Request and track repairs
- Make a payment and check your balance
- View your requests
- Update your contact details
Call us
Call 0203 535 3535.
Our phone lines are open Monday to Friday, 8am – 6pm (closed on bank holidays).
Write to us
Metropolitan Thames Valley Housing
Waterfront House
Technology Drive
Beeston
NG9 1LA
Media
If you’re a journalist and would like to speak to one of the team please email communications@mtvh.co.uk
This inbox is monitored regularly. We’ll get back to you as soon as possible during office hours.
For up to date news and information on MTVH follow us on Twitter @MetTVH
Unreasonable behaviour
We may restrict or change the way we communicate with you if we consider your behaviour unreasonable when you contact us.
How we handle unreasonable behaviour
The service you can expect from us
Our service standards are a guide to the service you can expect from MTVH when you contact us.