The Insight to Action Forum aims to improve the services that residents have told us matter most to them. Together with residents, we turn insights from data like the Tenant Satisfaction Measures into actionable service improvements.
The forum tracks performance measures and progress on service improvement actions and helps hold us accountable.
How the forum works
Start date
2027
Number of residents
15
Time commitment
18-24 months (6-8 meetings)
Reward
You’ll receive vouchers as a thank you for your time
Meetings
Frequency
Quarterly (once every 3 months)
Format
Online
Length
2-hour meetings
Preparation time
4-6 hours reading before meetings. The time commitment may vary depending on the review topic. We’ll support you throughout and make sure the forum feels flexible and manageable.
Tell us you’re interested in the Insight to Action Forum
The forum is a flexible and supportive way to incorporate resident feedback and service data into meaningful improvements.
This forum is currently closed to new members, but you can still join the Residents’ Voice Network to be considered when recruitment opens again.