Scrutiny reviews are in-depth reviews of how MTVH is performing and where things can improve.
A resident panel carries out a scrutiny review and makes recommendations to help MTVH learn and improve. The panel looks at:
- MTVH performance information
- Residents’ experiences
- Complaints learning
- Wider housing sector issues
Each year 2 – 3 topics are chosen by the National Scrutiny Forum, usually a service, process or policy. A separate resident panel does the scrutiny review.
How scrutiny reviews work
Residents are asked to attend between 1 and 3 short sessions in total every year.
If you are involved in a scrutiny review, you will usually:
- Review a selection of documents about a specific topic
- Attend meetings with other residents to discuss your feedback
- Agree any opportunities for learning or improvement
- Contribute to a report that recommends improvements
“It was encouraging to see how strangers can come together and immerse themselves into the process of scrutinising such an important internal process. Being involved with helping MTVH improve their policies and procedures is a boost to morale in my opinion.”
MTVH resident
2025/2026 scrutiny report
The 2 topics reviewed for the 2025/2026 scrutiny cycle were:
- CCTV in MTVH communities
- Reviewing our Planned Works letters
This report is shared with the National Scrutiny Forum who track the progress and the impact of any actions taken.
Join the Resident’s Voice Network
If you’d like to take part in a scrutiny review, join the Resident Voice Network.
We’ll then invite you to take part when a relevant opportunity becomes available.