Location:Rydal Road, London
Postcode:SW16 1QF
£28,860 based on full-time p/a
Permanent - Full Time
Closing date - 25 November 2026
The role
Waking Night Worker - Women's Complex Needs Service
Contract: Permanent, Full-time
Salary: £28,860 based on full-time
Location: Rydal Road, London, SW16 1QF
Department: MTVH Support
Make a Difference While the City Sleeps
Are you a caring, resilient and dedicated individual who wants to make a real difference in the lives of vulnerable women? Do you thrive in a role where every shift matters and your support can help someone feel safe, valued and empowered?
At MTVH, we're looking for a compassionate Waking Night Worker to join our Women's Complex Needs Service, supporting women experiencing homelessness, trauma, mental health challenges, substance misuse, domestic abuse, offending behaviour and other forms of multiple disadvantage.
About the Role
As a Waking Night Worker, you will play a vital role in creating a safe, supportive and stable environment throughout the night. Working closely with customers and colleagues, you'll provide person-centred support, respond to incidents, complete welfare checks and contribute to positive outcomes for some of the most vulnerable women in our communities.
You'll support customers by:
- Carrying out regular welfare and wellbeing checks throughout the night.
- Following support plans and risk assessments to help customers maintain their accommodation and progress towards independence.
- Responding calmly and professionally to incidents, emergencies and support needs.
- Maintaining accurate records and ensuring effective handovers between shifts.
- Working within a trauma-informed, strengths-based and psychologically informed service
What We're Looking For
We would love to hear from candidates who are:
- Passionate about supporting women with complex needs.
- Empathetic, respectful and committed to treating people with dignity and compassion.
- Calm and resilient when managing challenging situations.
- Able to build positive and professional relationships with customers.
- Experienced within housing, support work, social care or a related field, or able to demonstrate transferable skills.
Why Join MTVH?
At MTVH, you'll be part of a dedicated team committed to changing lives. Every night, you'll help women feel safer, more secure and more confident in moving towards a brighter future. Our values of Care, Dare, Collaborate and Own are at the heart of everything we do.
Important Information
- This role is based in London.
- Working hours are on a rota basis and include nights, weekends and public holidays.
- An Enhanced DBS check is required for this position.
Genuine Occupational Requirement
Due to the nature of this service and the needs of the women we support, this post is open to female applicants only under the provisions of Schedule 9, Part 1 of the Equality Act 2010, as being female is deemed to be a Genuine Occupational Requirement for this role.
Ready to Make a Difference?
If you're looking for a rewarding night-based role where you can have a genuine impact on people's lives, we'd love to hear from you.
Apply today and help create a safe, supportive environment where women can rebuild confidence, independence and hope.
Download documents
Occupational Requirements for Waking Night Worker.docx
Waking NIght Worker - Rydal Road Job Description.pdf
Department:Customer Services
Last updated:November 11, 2026
Job ref:NTX1247831