Location:London/Nottingham
Postcode:SW9 9AJ
£39,160-£43,406 p/a
Temporary - Full Time
Closing date - 26 November 2026
The role
Assessment & Support Specialist
Location: Nottingham, NG9 1LA and or London SW9 9AJ
Contract Type: Two x 12 Month FTC Maternity Cover - 37.5hrs Full Time - Hyrbid
Salary Banding: Nottingham £37,202 - £39,160 – London £41,236 - £43,406
Are you passionate about supporting vulnerable customers and helping colleagues navigate complex cases?
We're looking for an Assessment & Support Specialist to join MTVH's Assessment & Support Hub. You'll provide expert advice on safeguarding, domestic abuse, mental health, anti-social behaviour and other complex customer needs, while supporting colleagues across the organisation to deliver positive outcomes.
What you'll do:
- Assess and triage complex referrals
- Provide specialist guidance and coaching to colleagues
- Support safeguarding and risk management activity
- Track and oversee triaged cases to ensure effective progression, appropriate risk mitigation, and positive outcomes for customers
- Coordinate, chair and contribute to internal and multi-agency case discussions to support risk management and positive customer outcomes
- Work with external agencies to coordinate support for customers
- Champion MTVH's values of Care, Dare, Collaborate & Own
What we're looking for:
- Experience in housing, social care, support services, or a similar frontline environment
- Knowledge of safeguarding and statutory frameworks
- Experience managing complex cases and supporting others
- Strong communication, relationship-building and record-keeping skills
- A compassionate, resilient and customer-focused approach
To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH.
If you're ready to make a real difference to customers' lives and be part of a supportive, purpose-driven team, we'd love to hear from you.
Download documents
CusSerRisk002-Assessment and Support Specialist_Nov25.pdf
Occupational Requirements Assessment & Support (1).pdf
Department:Customer Services
Last updated:November 12, 2026
Job ref:NTX1250036