Contact us
You can complain about:
Call us on 0203 535 3535, Monday to Friday, 8am – 6pm
Address:
MTVH Customer Care Team
Waterfront House
Beeston Business Park
Technology Drive
Nottingham
NG9 1LA
When contacting us by post, make sure you include:
This information helps us understand what’s gone wrong, how it’s affected you and what we can do to help solve your problem.
These policies set out our approach to dealing with dissatisfaction with our services and our approach to compensation payments.
If you feel we haven’t addressed your issues, or you have more evidence we have not considered, you can have your complaint reviewed and moved to stage 2.
If you’ve received our final response and are still not satisfied, you can ask a Designated Person (your local MP or Councillor, or a designated Tenant Panel, where one exists) to help you, or refer your complaint to the Housing Ombudsman Service to look at your complaint.
The Housing Ombudsman resolves issues between landlords and residents. The service is free and the Ombudsman carries out its investigations fairly and without taking sides.
Complain online: online complaint form
Calling: 0300 111 3000
Write to:
Housing Ombudsman Service
PO Box 152
Liverpool
L33 7WQ