For former residents, the refund will be calculated in the same way as outlined above.
Due to data protection requirements, we do not hold current addresses for most former tenants, so we will not be able to contact you directly.
Therefore, if you lived in a Metropolitan Housing Trust property between 2004 and 2016 in the Thames Water region, you may be eligible for a refund of the commission we received.
If you think that you may be eligible for a refund, please contact the Income Team at Income_Team@mtvh.co.uk
We may ask you for proof of identity to prevent fraudulent claims.
Any outstanding arrears or debts relating to your former account(s) will be deducted from any refund due.