We have a commitment to provide our customers and residents with a certain level of service, which is regulated by the Regulator of Social Housing.
As part of this, we set expectations and publish information about our performance.
Service standards
We believe in listening and taking action to continually improve our services, ensuring we get the basics right, following through on our promises, and are accountable.
Our service standards specify the service you can expect from us.
Customer experience strategic plan
We build strong, trusting relationships with our customers, ensuring that they feel valued and heard and can feel the difference through service delivery.
Our customer experience strategic plan sets out our commitments to customers to achieve MTVH’s strategy.
Tenant satisfaction measures
How well MTVH are doing at providing good quality homes and services.
Complaints performance
How many complaints we’ve received and how we’re improving the complaints process.