Contractors for heating repairs and maintenance are changing

03 May 2022

Summary:From Tuesday 3 May, all MTVH residents will have a new contractor for heating repairs and maintenance

As we continue working to improve our services to residents, we have selected new contractors in a number of areas. We chose these companies following a competitive process and on the basis of their ability to provide an efficient and effective service for residents.

Importantly, these changes mean that from Tuesday 3 May 2022, there will be a change to the contractor providing maintenance and repair services for both domestic and communal heating appliances. This will apply to all MTVH residents, who will each receive a letter confirming the details of their new contractor.

From 3 May, all heating and hot water queries will be handled directly through the new contractor’s dedicated call centre, which will provide a 24-hour, 365 days a year service.

If you need to report an issue with heating, or request a hot water repair, please call the relevant contractor on the number listed below:

Residents in East Midlands & East Anglia

Domestic and communal heating: Aaron Services – 0120 531 9237


Residents in North London

Domestic heating: Oakray – 0208 370 2797

Communal heating: BSW – 0800 142 2761


Residents in South London

Domestic heating: K&T Heating – 0208 269 5991

Communal heating: K&T Heating – 0208 269 5986


Residents in Kingsmoor Park (Woking)

Domestic heating: K&T Heating – 0208 269 5995


If you need to check who your new provider is, and for all other queries and issues, please call the MTVH Property Desk on 0203 535 3535.

More News