Contractors for heating repairs and maintenance are changing

03 May 2022

Summary:From Tuesday 3 May, all MTVH residents will have a new contractor for heating repairs and maintenance

As we continue working to improve our services to residents, we have selected new contractors in a number of areas. We chose these companies following a competitive process and on the basis of their ability to provide an efficient and effective service for residents.

Importantly, these changes mean that from Tuesday 3 May 2022, there will be a change to the contractor providing maintenance and repair services for both domestic and communal heating appliances. This will apply to all MTVH residents, who will each receive a letter confirming the details of their new contractor.

From 3 May, all heating and hot water queries will be handled directly through the new contractor’s dedicated call centre, which will provide a 24-hour, 365 days a year service.

If you need to report an issue with heating, or request a hot water repair, please call the relevant contractor on the number listed below:

Residents in East Midlands & East Anglia

Domestic and communal heating: Aaron Services – 0120 531 9237


Residents in North London

Domestic heating: Oakray – 0208 370 2797

Communal heating: BSW – 0800 142 2761


Residents in South London

Domestic heating: K&T Heating – 0208 269 5991

Communal heating: K&T Heating – 0208 269 5986


Residents in Kingsmoor Park (Woking)

Domestic heating: K&T Heating – 0208 269 5995


If you need to check who your new provider is, and for all other queries and issues, please call the MTVH Property Desk on 0203 535 3535.