13 April 2021
Summary: 'Serving People Better Every Day' is our five-year strategy, launched in April 2021. It’s the plan for how we will continue to improve the customer experience, invest more in people’s homes, and support people to live well.
Two and a half years on from the merger of Metropolitan and Thames Valley, we are delivering real value for the people we serve – but we know there is still much more that we can do.
Serving People Better Every Day sets out how we’ll work towards our vision that ‘everyone should have a home and the chance to live well’. It defines the eight goals we have for our organisation by 2026.
For our residents, we’ll embed a quality customer experience, build and maintain great places for people to live, and support people to tackle the barriers to living well. We’ll also expand our provision of care services, use our voice to drive policy changes that positively impact our communities and set out a path to becoming a sustainable organisation
For colleagues, we’ll create a more diverse organisation at all levels, and fully support our people to perform at their very best.
To achieve these goals, we’ll focus on three strategic priorities: ‘Customer experience’, ‘People’s homes’, and ‘Living well’ – all underpinned by ‘The MTVH Way’, the strong, customer-focused culture we are building.
To find out more about how we will take MTVH forward over the next five years, read Serving People Better Every Day here.