New housing management system to better support residents

19 March 2024

Summary: In our ongoing commitment to provide a good and consistent service to residents, we have been working hard behind the scenes to upgrade the systems we use to manage property and tenancy information.

We’re moving from multiple housing management systems and consolidating data into one platform. By streamlining to a single system, we are taking steps to further improve how we handle responsive repairs and service charge information – two key priorities residents have highlighted to us as important to them.

Impact on services – what you need to know?

 System upgrades are happening from March 28th to April 1st. During some of this period, MTVH Online will remain accessible, but certain features will be temporarily unavailable:

  • New registrations on MTVH Online will be temporarily paused. We will resume these services shortly after the system is up and running.
  • Hold off on updating your contact information; this feature will be temporarily inactive.
  • You can still request a repair. Keep in mind that these won’t appear in your recent repairs on MTVH Online until after the upgrade. We will have received them, though.

What are my alternatives during the upgrade?

We want to minimise disruption to service requests whilst we’re making changes to our systems. Here are some alternative options that are available to you during the time we’re upgrading:

  • You can use webforms: Head over to our main MTVH website and use the contact us webforms.
  • Report emergency repairs: For urgent repairs, contact our out-of-hours teams. Call 0203 535 3535 if you are a Metropolitan resident and 0300 456 2929 if you are a TVHA resident.

Thank you for your patience and understanding as we work on making MTVH online the best it can be for you.