13 November 2026
Summary: A global Microsoft outage is affecting some MTVH services. See how this affects you.
Dear residents,
You may have seen in the news that Microsoft is experiencing a global outage affecting its software services. We are closely monitoring the situation and working to keep our communication channels open while these services are restored.
How this affects you
- Email: Our email services are unlikely to be available today.
- Phone lines: Our phone lines remain open as usual on 0203 535 3535. Please note that waiting times may be longer than usual while our email services are down.
Please stay alert to scams. If you doubt a caller is from MTVH, hang up and call us back on 0203 535 3535.
What happens next
At this stage, there is no indication that this outage is caused by malicious activity, or that any resident data is at risk. We are treating this with urgency and will share further updates on our website as soon as we know more.
Thank you for your patience and understanding.