11 November 2026
Summary: Metropolitan Thames Valley Housing has appointed experienced property services leader John D’Souza as its new Director of Property Services.
Metropolitan Thames Valley Housing has appointed John D’Souza as its new Director of Property Services. John will take up his role on 7 December.
John is an experienced property services leader and chartered engineer with 40 years in the sector. Starting his career as an apprentice electrician, he progressed through roles including Surveyor, Head of Service, Partnering Director and Consultant, working across local authority, Tier 1 contractor and housing association environments before becoming Director of Property Services at Riverside.
He joins MTVH from Riverside, where he is Director of Property Services. During his time there, John has helped reshape the directorate, improve performance and build a culture focused on better outcomes for customers and colleagues. He has a strong track record of leading service transformation and developing high-performing teams.
At MTVH, John will report to Suzanne Horsley, Executive Director of Property, and lead property services across a portfolio of around 58,000 homes. He will work with teams across the Property Directorate and Housing Management to strengthen performance, improve the resident experience and support MTVH’s ambition to create the most trusted repairs service in social housing.
Suzanne Horsley said: “John brings extensive sector experience, a practical understanding of frontline services and a clear commitment to investing in people. His collaborative approach and strong record of service improvement will help us build on our strengths and deliver reliable, high-quality services for residents. I am delighted to welcome him to MTVH.”
John D’Souza said: “I’m really excited to be joining MTVH. What particularly attracted me was the opportunity to lead and develop Property Services, building on what is already working well and further improving services for colleagues and residents. I’m also really looking forward to working in a more joined-up way across the wider Property Directorate and Housing Management. My first priority will be getting to know the teams, listening, learning and understanding what’s important to you.”
Working with his teams, John will support colleagues to develop, draw on their frontline experience and strengthen collaboration across the Property Directorate and Housing Management. Together, they will help deliver safe, warm, good-quality homes, proactive repairs and maintenance, and reliable services with clear communication. This will connect team development and more joined-up working to practical improvements in residents’ homes and the services they receive.
