10 November 2026
Summary: Phase 2 of Awaab's Law comes into effect on November 30th 2026. Here's how we've been preparing and what residents can expect when they report a serious hazard in their home.
Improving how we respond to serious hazards in your home
We’re continuing to strengthen the way we respond to serious hazards in residents’ homes and improve how we communicate throughout the process.
We’ve been strengthening our systems, processes and training to help us identify and respond to serious hazards effectively, while keeping residents informed every step of the way.
From 30 November, the next phase of Awaab’s Law comes into effect, expanding the range of hazards covered by the legislation. Our focus is making sure residents receive the right support, clear communication and an appropriate response when they report a concern.
This applies to MTVH tenants only.
What will residents notice?
The most important thing to know is that you’ll receive a clear and consistent response when you report a serious hazard in your home.
If you’re concerned about a repair, damp and mould, heating, electrical safety or another problem in your home, continue to report it to us in the usual way.
You don’t need to know whether an issue is covered by Awaab’s Law. Our teams will assess the information you give us, determine what action is needed and make sure the issue is dealt with appropriately.
We’ll also keep you informed throughout the process, including what’s happening, what we’ve found and what happens next.
How we’re preparing
Ahead of the changes, teams across MTVH have been working to make sure we’re ready.
We’ve strengthened our systems and processes and provided training to help colleagues identify, assess and manage serious hazards. We’ve also improved the way we communicate with residents throughout repairs and investigations.
This means you’ll receive clearer updates about what’s happening, what we’ve found, what action is being taken and what happens next.
Building on the progress already made
Over the past year, we’ve strengthened our approach to damp and mould as part of our preparation for Awaab’s Law Phase 1.
This has included:
- investigating and resolving 1,130 damp and mould cases
- completing 11,983 property inspections
- improving communication with residents throughout investigations and repairs
As Phase 2 comes into effect, we’re building on that work by strengthening our systems, processes and communications so we’re ready to respond to a wider range of serious hazards covered by the legislation.
Heading into winter
As we head into the colder months, issues such as problems with heating, damp and mould and leaks can become more common.
That’s why it’s important to tell us as soon as you notice something isn’t right.
Please don’t wait for an issue to become more serious before getting in touch. The earlier we know about a problem, the sooner we can assess it and take the appropriate action.
Reporting a problem
There’s no new or separate way to report an issue under Awaab’s Law.
You can continue to report repairs and concerns through our usual channels, including MTVH Online, where you can report and manage repairs and keep track of progress.
If something isn’t right in your home, tell us as soon as possible. The sooner we know, the sooner we can help.