MTVH announces Kush Rawal as its new Executive Director of Customer Services

16 November 2022

Summary:Kush Rawal has been at MTVH for 17 years and is currently Director of Residential Investment

MTVH has appointed its Director of Residential Investment, Kush Rawal, on promotion, as its new Executive Director of Customer Services, effective 9 January 2023.

Rawal, already serving as an active member of the MTVH Senior Leadership Team, will succeed Ann Gibbons in the role.

Commenting on his appointment, Geeta Nanda, CEO of MTVH, said: “I am delighted to welcome Kush to the Executive Team. With more than 17 years’ service to MTVH, Kush is a highly respected leader bringing a wealth of invaluable experience to the role. Kush is highly motivated by improving customer experience and has demonstrated this commitment throughout his MTVH career to date. Most recently he has overseen major improvements to MTVH’s shared ownership offer in response to customer feedback.”

“His mix of sales, investment and customer experience, plus the leadership he has demonstrated, make him superbly placed to help MTVH continue to make improvements to our service, and increase customer satisfaction so that we can serve people better every day.”

Rawal joined MTVH out of university in 2005, as a marketing assistant. From there he has held various roles including Sales and Marketing Director and Commercial Director, and leading on the establishment of So Resi, MTVH’s dedicated shared brand. Rawal became Residential Investment Director in 2018. Between 2017 and 2022, he served on the board of Fizzy Living, MTVH’s pioneering build to rent venture.

Kush Rawal stated: “I am honoured to have been appointed to The MTVH Executive team. Having been part of the organisation’s for over 17 years, I am totally committed to the work we do and the positive impact we make to the people we provide homes to.”