Your keyworker office
Contact your local keyworker office if you have any questions about your home.
Telephone: 020 8607 0554 or 01342 328966
In person at the Queen Victoria Office:
6/7 Meridian Way, Holtye Road
East Grinstead, West Sussex
The office and phone lines are open:
Wednesday, 10am to 6pm
Friday, 9am to 5pm
You can request or track a repair online. Or contact your local keyworker office to request repairs.
You need to carry out minor repairs inside your home yourself. This includes small jobs like replacing a light bulb or unblocking a sink.
Gas and central heating repairs
Each keyworker home has a list of local contractors that can fix issues with your building’s gas and central heating. Their contact details were given to you when you moved in.
If you don’t know who your local contractors are, contact your keyworker office.
Your tenancy agreement covers important things like:
- When you need to pay your rent.
- What you can and can’t do in your home.
- How to end your tenancy and move out.
Find out more about your keyworker tenancy.
Cleaning and laundry
You’re responsible for cleaning your room or flat and keeping it in good condition.
A card-operated laundry room is located next to the keyworker office. You can buy a £5 card from the keyworker office. The laundry room is open 24 hours a day, 7 days a week.
If the machines aren’t working, call Circuit Laundry on 0800 092 4068 or contact your keyworker office during opening hours.
Your post will be delivered through the letterbox in the front door of your house or flat.
Contact your keyworker office if you lose your keys.
If you lose them when the office is closed, call the out-of-hours service on 0300 456 2929. They will arrange access to your room or flat. On the next working day, you must contact your keyworker office, who will give you a replacement key or fob.
You will be charged for any replacement keys or fobs and for the cost of any locks or barrels we have to change.
You’re responsible for ensuring all rubbish is disposed of in the bins provided by the local council. Please recycle as much as possible.
Kitchen bins in shared houses are emptied by the on-site cleaning team every day from Monday to Friday.
Recycling and rubbish are collected every Friday.
You must take any bulk rubbish to the local tip or recycle centre. Or you can contact Mid Sussex District Council who will collect these items for you.
There are a limited number of parking spaces for your building. Contact your keyworker office to see if there are any spaces available.
Smoking is not allowed anywhere inside the building.
TV, telephone and internet
TVs are provided in the lounges of shared houses (houses 4 to 10), with access to all Freeview channels.
If you live in houses 1 to 3 or a self-contained flat, your home has a TV aerial point where you can connect your TV to. You must have a TV licence if you have a TV. Failure to buy a licence may result in a fine of up to £1000. Apply for a TV licence online
You’re not allowed to install a satellite dish.
There are no telephone access points in shared accommodation, only in self-contained flats.
If you need a telephone connection, contact your chosen service provider who will give you details on connection charges.
WiFi is available throughout the building. The WiFi name is ‘Optify Media Force.’ You’ll need to pay to access it and you can sign up for a day, a week or longer. Other internet providers are available – BT and Virgin Media both service the area.
Read how to stay safe in your keyworker home for information on:
- What to do in a fire.
- How to keep your appliances safe.
- Keeping your home secure.