Your keyworker office
Contact your local keyworker office if you have any questions about your home.
Telephone: 0800 028 4169 or 01252 551 006
In person at the Heatherwood Office:
28 Brook Avenue
Ascot SL5 7SG
You can request or track a repair online. Or contact your local keyworker office to request repairs.
You need to carry out minor repairs inside your home yourself. This includes small jobs like replacing a light bulb or unblocking a sink.
Gas and central heating repairs
Each keyworker home has a list of local contractors that can fix issues with your building’s gas and central heating. Their contact details were given to you when you moved in.
If you don’t know who your local contractors are, contact your keyworker office.
Cleaning, linen and laundry
You’re responsible for cleaning your flat or room and keeping it in good condition. We have provided all blocks with a vacuum cleaner.
Bed linen and towels aren’t provided.
A card-operated laundry room is located next to the keyworker office. It’s open 24 hours a day, 7 days a week.
If the machines aren’t working, contact the keyworker office during opening hours.
Contact your keyworker office during office hours if you lose your keys or fob.
If you lose them when the office is closed, call the out-of-hours service on 0300 456 2929. They will arrange access to your room or flat. On the next working day, you must contact your keyworker office, who will give you a replacement key or fob.
You will be charged for any replacement keys or fobs and for the cost of any locks or barrels we have to change.
You’re responsible for ensuring all rubbish is disposed of in the bins provided by the local council. Please recycle as much as possible.
Recycling and rubbish is collected every Tuesday.
You must take any bulk rubbish to the local tip or recycle centre. Or you can contact the Royal Borough of Windsor and Maidenhead Council who will collect these items for you.
Contact your keyworker office to see if there are any spaces available.
If there aren’t any, you will be added to a waiting list. We’ll contact you when one becomes available.
Any vehicles parked without a valid permit displayed will be ticketed.
Smoking is not allowed in any of the communal areas in your building.
Your post will be delivered to your post box, which is on the ground floor of your property.
Visitors can contact you on the intercom system outside your property by keying in your flat number and pressing the ‘call’ button.
TV, telephone and internet
You can connect your TV to the aerial point in your flat. There is a communal aerial that provides Freeview channels.
You must have a TV licence if you have a TV. Failure to buy a licence may result in a fine of up to £1000. Apply for a TV licence online.
There’s a telephone access point in your accommodation. Contact your chosen service provider who will give you details on connection charges.
WiFi is available throughout the building. The WiFi name is ‘Optify Media Force.’ You’ll need to pay to access it and you can sign up for a day, a week or longer.
Read how to stay safe in your keyworker home for information on:
- What to do in a fire.
- How to keep your appliances safe.
- Keeping your home secure.