Your keyworker office
Contact your local keyworker office if you have any questions about your home.
Telephone: 020 8607 0560
In person at the Hammersmith Office:
1 Holborn House
Du Cane Road, London
You can request or track a repair online. Or contact your local keyworker office to request repairs.
You need to carry out minor repairs inside your home yourself. This includes small jobs like replacing a light bulb or unblocking a sink.
Gas and central heating repairs
Each keyworker home has a list of local contractors that can fix issues with your building’s gas and central heating. Their contact details were given to you when you moved in.
If you don’t know who your local contractors are, contact your keyworker office.
Your tenancy agreement covers important things like:
- When you need to pay your rent.
- What you can and can’t do in your home.
- How to end your tenancy and move out.
Find out more about your keyworker tenancy.
Cleaning, linen and laundry
You’re responsible for cleaning your flat or room and keeping it in good condition.
Bed linen and towels are available on request. You’ll need to wash these yourself.
The laundry room is located next to the keyworker office. You’ll need a top up cash to use the machines, which you can buy in the laundry room. You can also pay using the Circuit Laundry app.
If the machines aren’t working, report them to your keyworker office or call Circuit Laundry on 0800 092 4068.
Contact your keyworker office during office hours if you lose your keys or fob.
If you lose them when the office is closed, call the out-of-hours service on 0300 456 2929. They will arrange access to your room or flat. On the next working day, you must contact your keyworker office, who will give you a replacement key or fob.
You will be charged for any replacement keys or fobs and for the cost of any locks or barrels we have to change.
If you need to hire a locksmith to help you get in your home, contact your keyworker office when it reopens to arrange for the lock to be changed.
You’re responsible for ensuring all rubbish is disposed of in the bins provided by the local council. Please recycle as much as possible.
Recycling is collected every Monday and Thursday.
Rubbish is collected every Tuesday and Friday.
You must take any bulk rubbish to the local tip or recycle centre. Or you can contact Hammersmith and Fulham Council who will collect these items for you.
Contact your keyworker office to see if there are any spaces available.
If there aren’t any, you will be added to a waiting list. We’ll contact you when one becomes available.
Any vehicles parked without a valid permit displayed will be ticketed.
Smoking is not allowed in any of the communal areas in your building.
Your post will be delivered to your post box, which is next to the keyworker office on the ground floor of Holborn House.
Visitors can contact you on the intercom system outside your property by keying in your flat number and pressing the ‘call’ button. You’ll need to go to the main entrance and let them in.
TV, telephone and internet
You can connect your TV to the aerial point in your flat. There is a communal aerial that provides Freeview channels.
You must have a TV licence if you have a TV. Failure to buy a licence may result in a fine of up to £1000. Apply for a TV licence online.
You can get Sky TV by connecting your set top box to the satellite point in your flat. You’re not allowed to install your own satellite dish.
There’s a telephone access point in your accommodation. Contact your chosen service provider who will give you details on connection charges.
WiFi is available throughout the building. The WiFi name is ‘Optify Media Force.’ You’ll need to pay to access it and you can sign up for a day, a week or longer.
Read how to stay safe in your keyworker home for information on:
- What to do in a fire.
- How to keep your appliances safe.
- Keeping your home secure.