Service charge estimates
We have sent you a letter that sets out our estimates for your service charge payments for next year (1 April 2023 to 31 March 2024).
We have estimated the cost of this by looking at how much things cost over the last year, and factoring in things like the rate of inflation.
If you’re a homeowner or shared owner
We will write to you again to let you know the actual annual cost of your service charge in autumn 2023.
If our estimate is too low, we’ll charge you any additional money you owe us. You can get a refund if our estimate was too high.
If you’re a general needs tenant (social housing) or live in sheltered housing (over 55s)
Your service charge will increase by 7% from 1 April 2023.
In some cases, it may increase by more than 7% if we had to re-calculate your service charge – for example, higher than expected energy bill or for new services that we haven’t charged for yet.
The letter we sent you in March 2023 says how much your service charge has increased by. This amount is fixed. This means the amount you pay for the year won’t change after we’ve made our estimates, regardless of actual costs.