Our service standards are to:
- Carry out work to a good standard
- Be quick and reliable
- Let you know what’s happening and when
- Be considerate of the fact that we’re working in your home
- Be clear about what you can expect from us
If you feel we have not met these standards and you’d like to tell us about problems you’ve had with the repairs process, or a repair that’s been carried out badly, email:
We aim to respond to emails within 2 working days.
If you’re not satisfied with our response, you can make a formal complaint.