You can request repairs online or by phone. We’ll give you an appointment and send someone out to fix it.
We try to respond to all requests within 2 working days. Call us if it’s an emergency.
Requesting a repair: step-by-step guide
Step 1:
Check whether it’s our responsibility
Step 2:
Tell us about your repair
Step 3:
You’ll get an appointment
But if you request a communal repair, you don’t need to be there when it’s being fixed.
Step 4:
A contractor will carry out the repair
They’ll let you know if another visit is needed.
Any questions? Fill in the repairs enquiry form.
Not satisfied with the service you received?
Our service standards are to:
- Carry out work to a good standard
- Be quick and reliable
- Let you know what’s happening and when
- Be considerate of the fact that we’re working in your home
- Be clear about what you can expect from us
If you feel we have not met these standards and you’d like to tell us about problems you’ve had with the repairs process, or a repair that’s been carried out badly, contact us online.
If you’re not satisfied with our response, you can make a formal complaint.
Responsive repairs policy
Our policy provides more information about how we work and the standards we hold ourselves to.
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