Improvements and alterations


As a homeowner or shared owner, you will need written permission for significant changes to your property.

Some examples of what you need (and don’t need) to seek permission for:


Permission required: Permission not required:
Extensions Hanging pictures
Moving walls Changing carpets
Loft conversion Applying wallpaper*
Painting walls*
* Not recommended for properties in the 12 month defect liability period. Refer to your Home User Guide for guidance.



If you make any alterations or modifications to your home without getting permission, you may be required to change it back to its original condition at your own expense


To request permission, or for more advice, please give details to our New Homes Services Team:

Email us at
or phone 020 3535 3535


Properties in the 12 month defect liability period:

Asking permission is especially important during the 12 month defects period as, at the end of this, the contractor who built your home will need to come and check the condition of the property.

During the first 12 months of a new build, it’s recommended to avoid painting or applying wallpaper to your walls. This will assist with the drying out process and help minimise shrinkage cracks.

However, it’s fine to hang things on walls, or hang blinds and curtains.

More advice can be found in your Home User Guide.