When a new property is built, any issues or ‘snags’ are covered under a warranty, and are the responsibility of the building contractor to address. During the warranty period, this will be done free of charge. Our New Homes Services Team is here to help you ensure any issues are resolved.
A newly built home has a 12 month warranty period. This starts on the date the building was handed over to MTVH from the building contractor. During the 12 month period, our team will take responsibility for defects that arise in your new home.
Find the period start date in your Home User Guide. The start date may not be the same as your move-in date.
From years two to ten, your warranty provider (details in your Home User Guide) will take over. They will help you with further defect queries you may have.
When an issue with the workmanship, or materials or systems used in building a property results in the failure of a component part of a building or structure which causes damage to the property, it is covered under warranty.
Let us know as soon as you identify, so that it can be addressed as soon as possible.
Some examples of what is covered:
|✓ Heating problems||✖ Small cracks|
|✓ Exposed wiring||✖ Wear and tear|
|✓ Plumbing||✖ Blocked drains|
|✓ Stuck doors|
|✓ Windows that don’t open|
|These are the responsibility of the homeowner to repair|
Contact the New Homes Services Team:
For non-emergency problems, we aim to respond within two working days and rectify the problem within 28 days.
Problems that are attended to within 24 hours include:
Call us immediately on 020 3535 3535
Two months before the defect liability period expires, we’ll be in touch to arrange an end of defects inspection. Together, we will:
After this, refer to your warranty provider to cover defects.
If you are a leaseholder, repairs inside your home will then generally be your responsibility.
Before you move in, your property is checked a number of times by:
At your home demonstration, we will help you check the property and confirm you are happy with the finish. If there are any issues, our team will make sure these are addressed.