Understanding your service charge

Service charge estimates for 2024 to 2025

We have sent you a letter that sets out our estimates for your service charge payments from 1 April 2024 to 31 March 2025. You should have received this letter in February 2024.

We have estimated the cost of this by looking at how much things cost over the last year, and factoring in things like the rate of inflation.

If you’re a homeowner or shared owner

We will write to you again to let you know the actual annual cost of your service charge in autumn 2024.

If our estimate is too low, we’ll charge you any additional money you owe us. You can get a refund if our estimate was too high.

If you’re a general needs tenant or live in supported housing

From 1 April 2024, your service charge will increase by the amount specified in the letter we sent you in February.

The letter tells you exactly how much you need to pay. This amount is fixed. This means the amount you pay for the year won’t change after we’ve made our estimates, regardless of actual costs.

Paying your service charge


If you pay by Direct Debit

We will automatically update your Direct Debit from 1 April 2024 so you’re paying the correct amount.

You will receive a letter from Allpay confirming the new amount you’re paying – please check this against your new charges letter to ensure you’re paying the correct amount from 1 April.

If you think your Direct Debit is incorrect and need to change it, contact us on 0300 456 2929. Phone lines are open Monday to Friday, 8am – 6pm (closed on bank holidays).


If you don’t pay by Direct Debit

You must make sure you’re paying the correct amount from 1 April 2024.

Find out how to set up a Direct Debit with MTVH.

Why your service charge estimate has increased

We are increasing your service charge estimate for several reasons.

Many of our estimated charges will be impacted by rising inflation, which has increased the cost of many services and materials. We have increased service charge estimates in line with the Government’s Rent Standard.

Contact us

If you have any questions or want to dispute your service charge, the easiest way to get in touch is to complete our online form. We’ll respond within 5 working days.

Contact us about your service charge

You must keep paying your service charge even if you’re disputing it.

Financial advice and support

We can help you with things like:

  • Making a budget.
  • Reducing your expenses.
  • Getting grants from the Government and other organisations.

Get help with the cost of living

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